HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Please allow up to 1 week for your order to process, and to be shipped out. Our fulfillment center is located in Canada.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

WHAT SHIPPING METHODS ARE AVAILABLE?

We use reliable shipping carriers such as FedEx, DHL. You can also come and get your products from our store (local pickup).

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Credit/Debit/Prepaid cards, Bank transfer.

IS BUYING ON-LINE SAFE?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

HOW DO I PLACE AN ORDER?

Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No. We allow you to purchase as a guest.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We handle customer service through email and phone to ensure a timely and efficient turn around rate for yourself and your trendy products. If there are still any questions that you have and feel like we did not answer feel free to send us an email at prolifikcouture@gmail.com or call us +1514 825 5727. 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at prolifikcouture@gmail.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

WHEN WILL I RECEIVE MY REFUND?

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.